Family’s house demolished following Lowe’s contractor roof repair nightmare: homeowner

GILBERT, Ariz. (KPHO/Gray News) — An Arizona homeowner said he was forced to demolish his family’s house after a roofing repair job went extremely wrong.

Eric Naddy said what started as a simple roof repair in November 2020 turned into a nightmare that cost him his entire house.

Naddy said he signed a contract with Lowe’s to repair the roof at his home on a county island in Gilbert.

However, the work ultimately caused thousands of dollars in damage, including years of legal battles.

“The home that we built all the memories in is gone,” Naddy said. “Destroyed in fact.”

Naddy said the roofing supply company overloaded the roof with shingles, and then a worker walked across the overloaded structure.

The following day, rain caused significant water damage to the home. Naddy said mold developed inside the house, forcing his family to move out.

“We had mold in the house. We were out of the house once the water damage started. We couldn’t be in there,” he said.

Naddy said his family waited months for Lowe’s to fix the roof, but repairs never happened.

The family lived in a trailer on their property for nearly four years while waiting for insurance and Lowe’s to address the damage.

“Since they didn’t fix it, the decline happened, and we lost the whole house,” Naddy said.

In 2024, Maricopa County sent the family a letter ordering them to tear down their home or face fines of $750 per day. Naddy said the demolition cost about $28,000 out of pocket.

“We have a lot of memories here, so seeing this every day, yeah, it wrecks you,” Naddy said.

In December, Naddy, Lowe’s, and the roofing company went to arbitration. The companies were found at fault, but Naddy said the money awarded was not enough to rebuild his home.

“We figured in fairness they damaged the house, we would get money to rebuild, but that wasn’t the case,” Naddy said.

Naddy said that because they went to arbitration, they could not further pursue legal action or file a lawsuit.

The family’s property is now an empty lot where their house once stood.

Lowe’s responded Friday to requests for comment about why the roof was not repaired immediately after the damage occurred.

“Lowe’s takes customer concerns seriously, and we understand how stressful this has been for the homeowner and their family. Lowe’s works with independent, licensed contractors and regularly reviews their work to ensure they’re meeting Lowe’s standards of craftsmanship and professionalism. Lowe’s no longer does business with the contractor involved in this project and issued a full refund for the contracted work.

Also, it is our understanding the homeowner was compensated for the full value of the home through insurance proceeds. Additionally, this matter was reviewed through a formal, independent arbitration process, which addressed the homeowner’s claims and provided additional compensation.”