BIRMINGHAM, AL (WBRC) - The Birmingham Water Works Board says its new online bill pay system will be a big benefit to customers.
"The major difference in this system is customers will be able to schedule on line turn offs and turn ons basically through the system. They'll also have access to previous consumption history and previous billing history they didn't have previously," Business Systems Transformation Manager Barry Williams said.
He said they officially rolled out the system on Tuesday morning.
Since then, roughly 11,000 customers, or about 20 to 30 percent of the BWBB's on line base, has enrolled.
The biggest complaint, he said, is that the password requirement is too long.
"So we're revising the process and we're going to reduce that to a six password character field. Then we'll reissue those passwords," Williams said.
Williams says until the kinks are worked out there will be no shut offs or late fees. He hopes the problems will be resolved in the next two or three days.
"We're working through that day and night to get sure it's resolved so we're asking customers for patience as we work through this process," he added.