UPDATE: AT&T 911 call issue has been resolved

911 dispatcher looking at computer monitors
AT&T experiencing issue impacting 911 calls across Central Ala.(WBAY)
Published: Nov. 1, 2022 at 5:02 PM CDT|Updated: Nov. 1, 2022 at 6:52 PM CDT
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BIRMINGHAM, Ala. (WBRC) - UPDATE: The AT&T issues have been resolved.

You may call 911 from your AT&T cell phone if you have an emergency.

Jim Greer with AT&T said, “An issue with a third-party company that provides service to us and other carriers impacted 911 calls for some of our customers this afternoon. We have been in contact with the company and they have resolved the issue.”

Original Story: The sheriff’s office in Blount County, Cullman County, Etowah County, and the City of Homewood say they are not getting 911 calls from AT&T cellphones on Tuesday.

AT&T is currently experiencing a networking issue that affects how and where calls are routed.

If you are an AT&T customer who needs a 911 dispatcher, you’re asked to call 256-735-2425 until further notice.

AT&T is aware of the issue and is working on a resolution.

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