JCDH call center for COVID-19 vaccine receives 3,300 calls in first week

Vaccine call-in center overwhelmed with calls

JEFFERSON COUNTY, Ala. (WBRC) - UPDATE: Jefferson County Unified Command will hold a news conference on Monday, January 11, 2021 to provide more information about the vaccination roll-out in Jefferson County and provide current COVID-19 response information.

Jefferson County EMA officer Chris Tate said the Unified Command call center has received 3,391 calls and 13,079 online form submissions.

This is a link to the Jefferson County vaccination self-registration form. The form reads: Use the following form to request vaccines for yourself or your organization as a whole. Once submitted, we will review your information and make a determination on which phase of the vaccine distribution is most appropriate for your situation.

You can call the JCUC Call Center at 205-85VACC1 (205-858-2221).

The following information is from Jefferson County officials:

The Jefferson County Department of Health (JCDH) and the Jefferson County Emergency Management Agency (JCEMA), through the Jefferson County Unified Command (JCUC), have established a new call center to provide information to the public regarding COVID-19 vaccines. They will also assist with coordinating vaccination efforts for critical populations in Jefferson County.

Healthcare entities and pharmacies that receive allotments of vaccine will vaccinate people in particular phases, according to the Alabama COVID‐19 Vaccination Allocation Plan (revised 12/23/20). This Allocation Plan was developed by the Alabama Department of Public Health (ADPH) using guidance from the Centers for Disease Control and Prevention (CDC) and the Advisory Committee of Immunization Practices (ACIP).

Currently there is limited supply of vaccine and doses are continuing to be given to frontline healthcare workers, emergency medical service (EMS) providers, and residents of long term care facilities in Alabama (all within Phase 1a). JCDH will inform the public when it is time to move to the next phase after evaluating whether enough people have been offered the vaccine in the current phase.

Individuals or organizations needing general information about COVID-19 vaccination in Alabama may visit this website.

Individuals or organizations in Jefferson County who believe they are in the current Allocation Plan phase, and would like more information on how to access COVID-19 vaccination, can now call the JCUC Call Center at 205-85VACC1 (205-858-2221). Telephone calls are answered from 8 a.m. to 5 p.m., Monday through Friday. Language interpreters are available upon request.

The United States Food and Drug Administration (FDA) issued an Emergency Use Authorization for the Pfizer-BioNTech COVID-19 vaccine on 12/12/2020 and for the Moderna COVID-19 vaccine on 12/18/2020.

Healthcare providers, pharmacies or other entities wishing to order vaccine to become a vaccination provider should go to this website. A healthcare entity/pharmacy interested in giving vaccine will need to select “Enroll to be a Provider,” and review the related links. Videos are available on the website that show how to order vaccine.

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