New Jefferson County vaccine hotline handling hundreds of calls

Phone line for COVID vaccination questions

BIRMINGHAM, Ala. (WBRC) - There is a new way to get information on the COVID-19 vaccines for people who live in Jefferson County.

You can call the hotline, 205-858-2221 from 8 a.m. until 5 p.m. weekdays and to sign up for alerts on your own, just text INFOJEFFCO to 888777.

The hotline gives people a direct source to get their questions answered in Jefferson County.

The hotline is managed out of the Jefferson County Emergency Management office, with volunteers on the line.

“Right now, we are able to manage the current call volume with six volunteers in our call center,” said Melissa Sizemore with Jefferson County EMA.

Those 6 volunteers have handled 392 calls since Monday.

“But we do have the capability to expand into other portions of our facility,” she said. They are social distancing inside the building.

Their top two questions?

“Am I eligible to receive the vaccine and number two is if I am not eligible to receive the vaccine, can I be put on a list to be notified when I am eligible?” Sizemore said.

We spoke to Carlton Baker, a local resident, who told us that getting information for senior citizens will be easier thanks to the hotline.

“The basic things that are out there are, if you are worried about getting the vaccine call your doctor. You call your doctor, he says we don’t have the vaccine, then they say call your pharmacy, pharmacy says we’re not offering it,” said Baker. He is relieved that there’s one call to make, now.

Again, you can call the hotline, 205-858-2221 from 8 a.m. until 5 p.m. weekdays and to sign up for alerts on your own, just text INFOJEFFCO to 888777.

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