Mesa woman 'fired up' over GM recall - WBRC FOX6 News - Birmingham, AL

3 On Your Side

Mesa woman 'fired up' over GM recall

(Source: Bryana Hook) (Source: Bryana Hook)
(Source: Bryana Hook) (Source: Bryana Hook)
(Source: Bryana Hook) (Source: Bryana Hook)
(Source: Bryana Hook) (Source: Bryana Hook)
(Source: Bryana Hook) (Source: Bryana Hook)
(3 ON YOUR SIDE) -

It seems like we hear about vehicle recalls on a regular basis. But one General Motors recall may have caused a Mesa woman to actually lose her car.

"I cried a lot," Bryana Hook said. "There were a lot of tears."

Hook couldn't believe her eyes as she captured footage of her 2008 Chevy Aveo engulfed in flames as it sat in a parking lot. 

"I was driving my grandfather to a doctor’s appointment," she recalled. "We parked the car in the lot and proceeded to go inside of the building, and a woman came in and told us that there was a yellow car filling with smoke in the parking lot."

The car engulfed in flames was Hook's Aveo. She was able to buy the vehicle because her grandfather gave her $1,000 as a down payment. She financed the rest. 

Less than a year after she bought the Aveo, the car caught fire and was ruled a total loss. 

Hook said the incident left her fuming because GM told her weeks earlier that there was a chance her little Chevy Aveo could catch fire. When it did, she called GM to tell the company what happened. 

"They kind of insinuated that I may have lit my own car on fire," she said.

In a recall notice Hook received just weeks earlier, GM warned Aveo owners that their cars could go up in flames due to a faulty part.  

"Heat generated within the headlamp switch or daytime running lamp (DRL) module, which are both located on or near the left side of the steering column, could melt the headlamp switch or DRL module and cause a fire," the GM recall notice read.  "PARTS ARE NOT CURRENTLY AVAILABLE."

"It was due to a part being recalled on it and not getting fixed in time." 

Hook's insurance covered the damage by totaling out her car and paying off her car loan. 3 On Your Side has learned that GM then reimbursed Hook's insurance company.

"The daytime running light issue melting can lead to a fire," a company spokesman wrote in an email to 3 Your Side. "Ms. Hook contacted GM about the fire and reached a settlement with her insurance company, which requested GM pay the claim."

But Hook says she's back to square one. She's out a car, but, more importantly ,she is out the $1,000 that her grandpa gave her as a down payment. 

"I’ve recovered nothing," she said.

So what, if anything can Hook do?

3 On Your Side contacted Phoenix consumer protection attorney Hyung Choi

"What Ms. Hook should do is find the contract that she purchased the car with and check and see if she can get any kind of refunds on the extra add-on products that she purchased," he said.

Hook has been dealing with this for nearly a year. Without money for another car, she has to walk to get her groceries and has to walk to the bus stop to get to work. 

"I think it's highly disrespectful to the customers to leave us hanging and waiting for contact," she said. "It's kind of an act of desperation to keep calling every day, wait for this person to get back to you and that person can transfer you here and there; it's frustrating."

General Motors told 3 On Your Side that only 22 percent of the Chevy Aveos affected have been repaired. That means a car fire like Hook’s could happen to other Aveo drivers.

Copyright 2015 3TV (KPHO Broadcasting Corporation). All rights reserved.

  • Recent 3 On Your Side storiesMore>>

  • 3 On Your Side

    Gift Card trick scammers are using rip-off consumers

    Gift Card trick scammers are using rip-off consumers

    Tuesday, July 17 2018 3:55 PM EDT2018-07-17 19:55:32 GMT
    Wednesday, July 18 2018 2:10 AM EDT2018-07-18 06:10:01 GMT
    Berk was the victim of a gift card scam. (Source: 3TV)Berk was the victim of a gift card scam. (Source: 3TV)

    Always buy a gift card from a secure location and avoid buying gift cards off the rack.

    More >>

    Always buy a gift card from a secure location and avoid buying gift cards off the rack.

    More >>
  • Avondale couple not happy going solar

    Avondale couple not happy going solar

    Monday, July 16 2018 8:08 PM EDT2018-07-17 00:08:00 GMT
    Tuesday, July 17 2018 4:46 PM EDT2018-07-17 20:46:11 GMT
    The Chavez family say they feel like they were misled. (Source: 3TV)The Chavez family say they feel like they were misled. (Source: 3TV)
    The Chavez family say they feel like they were misled. (Source: 3TV/CBS 5)The Chavez family say they feel like they were misled. (Source: 3TV/CBS 5)

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

    More >>

    An Avondale couple says they were lied to about the benefits of going solar so they called 3 On Your Side to get out of the contract.

    More >>
  • Consumers are skipping the 'medical middleman'

    Consumers are skipping the 'medical middleman'

    Friday, July 13 2018 5:46 PM EDT2018-07-13 21:46:49 GMT
    Monday, July 16 2018 5:10 AM EDT2018-07-16 09:10:11 GMT
    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury.   She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She skipped the traditional E.R. route and went straight to an urgent care, but not just any kind. She went to an orthopedic urgent care facility. (Source: 3TV/CBS 5)
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

    More >>

    It’s therapy time for Michelle Mandoza, a rugby player sidelined because of an injury. She explains, “I took a hit to my knee that kind of made my hip feel wonky.”

    More >>
  • Social Connect

  • Contact

    AZ Family
Contact 3 On Your Side
  • NewsMore>>

  • Birmingham City Schools changes uniform policy, effective immediately

    Birmingham City Schools changes uniform policy, effective immediately

    Tuesday, July 17 2018 11:49 PM EDT2018-07-18 03:49:41 GMT
    School uniforms. (Source: WBRC video)School uniforms. (Source: WBRC video)
    The Birmingham City School board has amended their uniform policy for the upcoming school year. Students will now have the option to adhere to a school dress code or wear a school uniform. According to the board's Policy Committee, teachers and administrators are spending valuable time making sure students are adhering to the uniform policy. In an effort to maximize instructional time for students across the district, students can choose what to wear starting this August.  The ...More >>
    The Birmingham City School board has amended their uniform policy for the upcoming school year. Students will now have the option to adhere to a school dress code or wear a school uniform. According to the board's Policy Committee, teachers and administrators are spending valuable time making sure students are adhering to the uniform policy. In an effort to maximize instructional time for students across the district, students can choose what to wear starting this August.  The ...More >>
  • FIRST ALERT: Chance for showers, storms overnight; Less muggy for some Thursday

    FIRST ALERT: Chance for showers, storms overnight; Less muggy for some Thursday

    Tuesday, July 17 2018 11:37 PM EDT2018-07-18 03:37:09 GMT

    We continue to track some heavy rain makers this evening with scattered storms and showers primarily impacting western and eastern areas. A boundary will be dropping into our area and this could lead to storm or shower development later this evening and overnight.

    More >>

    We continue to track some heavy rain makers this evening with scattered storms and showers primarily impacting western and eastern areas. A boundary will be dropping into our area and this could lead to storm or shower development later this evening and overnight.

    More >>
  • Will reunion picnic still be held on old Ensley HS grounds after fire?

    Will reunion picnic still be held on old Ensley HS grounds after fire?

    Tuesday, July 17 2018 11:22 PM EDT2018-07-18 03:22:51 GMT
    Ensley alum looks at the fire damage. (Source: WBRC video)Ensley alum looks at the fire damage. (Source: WBRC video)

    The alumni association has held a picnic reunion every year for the past 11 years. It’s normally held at Ensley Park, and around 300-400 alumni turn out. This year that picnic was set to be held here at the old school. 

    More >>

    The alumni association has held a picnic reunion every year for the past 11 years. It’s normally held at Ensley Park, and around 300-400 alumni turn out. This year that picnic was set to be held here at the old school. 

    More >>
Powered by Frankly