On Your Side: Car damage from a pothole - WBRC FOX6 News - Birmingham, AL

On Your Side: Car damage from a pothole

(Source: WBRC video) (Source: WBRC video)
(Source: WBRC video) (Source: WBRC video)
(Source: WBRC video) (Source: WBRC video)
(Source: WBRC video) (Source: WBRC video)
BIRMINGHAM, AL (WBRC) -

It's tough to drive around town without encountering one somewhere on your route - a pothole. But if your car is damaged because of one, what should you do?

One FOX6 viewer claimed a pothole damaged her car. That's when she called the FOX6 Call for Action team for help.

"I heard a loud thump sound. I heard some funny noises," said Michelle Jones. After Jones drove on Minor Parkway back in December of 2013, she knew something had happened.

When she stopped and got out to take a look around, she saw what looked like a pothole, and damage to her vehicle.

At first, she said she had a hard time figuring out where to file her complaint. Michelle said she contacted Birmingham, Jefferson County and the state of Alabama, but didn't get very far.

She felt like she was passed around and in the end, she still didn't have any real answers.

"Everyone is playing the blame game. Financially, it wasn't a good feeling for me because I just had this work done on my vehicle and I had to go back and get it done again," said Jones.

Michelle said she paid $400 in August for a new tire and a front end alignment. After hitting that pothole, she said she paid another $600 for repairs and she wanted her money back.

"Someone was negligent in maintaining that road," said Jones.

So Jones contacted the FOX6 Call for Action team for help. In the meantime, she said, "Someone came out and patched that pothole."

About a month after reaching out to FOX6, we're happy to report Michelle's problem has been solved!

Jones says a city employee located an old map and realized that the section of Minor Parkway she had been complaining about had actually been annexed into the city of Birmingham. They recently reimbursed her for the damage to her vehicle.

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