12 NEWS DEFENDERS: Computer tech support scam - WBRC FOX6 News - Birmingham, AL

12 NEWS DEFENDERS: Computer tech support scam

(Source: MGN Online) (Source: MGN Online)

That phone call claiming there's a problem with your computer is a fake.

It's a tech support scam that's happening in our area right now. Viewers contacted the 12 News Defenders asking us to investigate.

The caller claims to work for Microsoft and says there's a virus on your computer, but they can help.

That's when you're told your computer will be shutdown unless you download a program that gives the scammers access to your computer.

Microsoft nor it's partners make unsolicited calls to charge you for computer security or software fixes.

Microsoft says to protect yourself from these phone telephone tech support scams:

 

  • Never give out your username or password.
  • Don't buy software or services over the phone.
  • If the caller asks for financial information, hang up.

 

If your computer really needs some work, try finding a reputable local service provider and conduct business face to face.

For steps on what to do if you already gave information to a person claiming to be tech support, visit the Microsoft website's security page.

Copyright 2014 WSFA 12 News. All rights reserved.

  • DefendersDefendersMore>>

  • 12 Defenders

    Food for Thought: restaurant inspection scores

    Food for Thought: restaurant inspection scores

    Before you pick a place to dine out, find out which restaurants scored high and low in this week's county health inspections.

    Before you pick a place to dine out, find out which restaurants scored high and low in this week's county health inspections.

    More >>
  • 12 Defenders

    IRS warns of tax season scams

    IRS warns of tax season scams

    Wednesday, April 11 2018 6:41 AM EDT2018-04-11 10:41:27 GMT
    One of the most common calls we got to our 12 News Defenders phone bank Monday night was about IRS scams. (Source: WSFA 12 News file photo)One of the most common calls we got to our 12 News Defenders phone bank Monday night was about IRS scams. (Source: WSFA 12 News file photo)
    (Source: WSFA 12 News file photo)(Source: WSFA 12 News file photo)

    One of the most common calls we got to our 12 News Defenders phone bank Monday night was about IRS scams.

    More >>

    One of the most common calls we got to our 12 News Defenders phone bank Monday night was about IRS scams.

    More >>
  • DEFENDERS

    Buyer Beware: Unscrupulous home security sales rise with the temps

    Buyer Beware: Unscrupulous home security sales rise with the temps

    Monday, March 26 2018 7:29 PM EDT2018-03-26 23:29:55 GMT
    The Alabama Electronic Security Board of Licensure says there are approximately 700 home security providers, but there are a few unlicensed individuals who will prey on the elderly. (Source: WSFA 12 News)The Alabama Electronic Security Board of Licensure says there are approximately 700 home security providers, but there are a few unlicensed individuals who will prey on the elderly. (Source: WSFA 12 News)

    Charlotte Blake got a taste of what it’s like to be confronted with an unscrupulous home security salesman. 

    More >>

    Charlotte Blake got a taste of what it’s like to be confronted with an unscrupulous home security salesman. 

    More >>
Powered by Frankly