New water billing system unveiled in Shreveport - WBRC FOX6 News - Birmingham, AL

New water bill payment options now available in Shreveport


Shreveport is using a new system for water billing that they say will make it faster and easier for customers to handle their accounts.

Mayor Cedric Glover talked about the new system in a news conference Tuesday at Government Plaza.

The new system, developed over the past year, allows customers to pay by credit card,  by phone through an automated system, or access their accounts through the Internet and contact customer service by e-mail.

Glover says these options are expected lower the number of customer service calls for basic billing issues. The average number of calls per month is about 15,000.

The system is already in place. Calls to customer service have taken longer in the past few weeks because of staff training required to learn the system.  City officials say busy signals or long hold times should be minimal by Monday.

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