Residents report late, no deliveries from postal service

Mail Delivery Problems

BIRMINGHAM, AL (WBRC) - Some central Alabama residents have recently told WBRC they’re getting their mail late.

Residents in places like McCalla, Hoover, Mountain Brook, and parts of unincorporated Jefferson County, claim there have been late deliveries and no deliveries on certain days.

We spoke to one McCalla homeowner who said she went an entire week without having mail delivered or picked up.

Another resident says she’s had several back-to-back days where mail wasn’t dropped off. They claim Wednesday was the first time mail was delivered since Saturday.

The resident adds she relies on the postal service for bills and even her husband’s medications.

“Yeah I want my mail. If I have mail coming, if there is mail there for me, yes I would like it,” said Kathryn Szafransky, McCalla Resident.

In response to our inquiry, the postal service gave us the following statement:

“The Postal Service takes great pride in safely delivering mail to every address in America. While the goal is to finalize mail delivery during daylight hours, variables such as seasonally shorter days, weather, unscheduled absences, high volumes or a new employee on a route may affect delivery times. Darkness, in and of itself, is not unsafe, and all employees understand it is their responsibility to work safely and to report any unsafe conditions to their supervisors. When mail service issues occur, we take steps to quickly resolve customer concerns. Postal officials are aware of the delivery issues shared by residents and will closely monitor delivery operations to ensure that our customers receive the outstanding service they expect and deserve from the U.S. Postal Service. We appreciate all of our customers and wish Happy Holidays to all.” - Debra J. Fetterly, USPS Spokesperson, Alabama District

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